• On the left-hand panel, under System Options, select Manage Users
  • On the Manage System User dashboard, search user by last name, first name or email address

Tip: Search Role: All to search through all user data

  • On the User list table, on the Action column click on icon
    1. Select “Manual” for Reset Mode
    2. Enter the New Password
    3. Retype the password in Confirm New Password
    4. Select “No”/"Yes" for Email New Password to User?
    5. Click on Submit

Tip: Manually send the new password to ensure that users are able to login successfully.