- On the left-hand panel, under System Options, select Manage Users
- On the Manage System User dashboard, search user by last name, first name or email address
Tip: Search Role: All to search through all user data
- On the User list table, on the Action column click on icon
- Select “Manual” for Reset Mode
- Enter the New Password
- Retype the password in Confirm New Password
- Select “No”/"Yes" for Email New Password to User?
- Click on Submit
Tip: Manually send the new password to ensure that users are able to login successfully.